Privacy Policy for Maid Official

Effective Date: June 20, 2025

Your privacy policy is of utmost importance to us at Maid Official (“we,” “our,” “us”). This Privacy Policy explains how we collect, use, communicate, disclose, and safeguard your personal information when you use our services or communicate with us, including via SMS/text messaging.

1. Collection and Use of Personal Information

We collect personal information solely for the purpose of providing and improving our cleaning services and customer support. This may include:

Processing bookings and scheduling services.
Communicating with you regarding service requests.
Notifying you about changes or updates to our services.
Sending promotional offers or newsletters, if you have opted in.

Before or at the time of collecting personal information, we will identify the purposes for which the information is being collected.

2. Retention of Personal Information

We will retain personal information only as long as necessary to fulfill the purposes outlined in this policy, or as required by law.

3. Collection Methods

We collect personal information by lawful and fair means, with your knowledge and consent where required. Personal data collected is relevant to the purposes for which it will be used, and, to the extent necessary for those purposes, should be accurate, complete, and up to date.

4. Security Measures

We are committed to protecting your personal information from unauthorized access, disclosure, copying, use, or modification. We implement reasonable security safeguards to ensure the safety of your personal data.

5. Information Sharing

We do not share, sell, or rent your personal information to third parties except as required to fulfill the purposes outlined in this policy or as required by law.

6. Data Transfer

We value and protect your privacy. We do not transfer consumer data to any external organizations under any circumstances, even with user consent. All personal and mobile information collected by Maid Official is used solely for providing services, communicating with our customers, and fulfilling legal obligations.

7. Data Sharing & SMS Compliance

We do not share mobile opt-in data and consent with third parties, affiliates, or external organizations for marketing or promotional purposes.
All collected mobile information is used solely for providing services and communication with our customers.

8. Messaging Terms and Conditions
By providing your phone number and agreeing to receive text messages, you consent to receive the following types of SMS/text messages from Maid Official, sent from (214) 296-2004:

Notifications about purchases or customer relationships
Responses to customer questions
Conversational messaging
Promotions of products or services

Message Frequency:
Messages will be sent up to 4 times per month.

Message and Data Rates:
Message and data rates may apply.

Opt-Out and Help Information:
You may opt out at any time by replying STOP to any text message. For help, reply HELP to any text message.

More Information:
For more information, please visit https://maidofficial.com/privacy-policy/.

9. Access to Information

We make readily available to customers information about our policies and practices relating to the management of personal information.

10. Changes to This Privacy Policy

Maid Official reserves the right to update or modify this Privacy Policy at any time. Changes are effective when posted on this page.

11. Contact Section

If you have any questions or concerns about this Privacy Policy or our SMS communications, please contact us at: support@maidofficial.com or (214) 897-3127

Maid Official
5900 Balcones Drive, Suite 100
Austin, TX 78731
Email: support@maidofficial.com
Phone: (214) 897-3127